Frequently Asked Questions
Find answers to common questions about our sustainable materials, shipping, returns, and more. If you need further assistance, don’t hesitate to contact us.
1. What materials are used in Heart & Heritage products?
We prioritize sustainable and high-quality ingredients, combining natural materials with innovative formulations to deliver premium grooming products that are safe for you and the environment.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders over $50 within the U.S. For orders under $50, shipping rates will be calculated at checkout.
3. What is your return policy?
We accept returns within 30 days of purchase for unused and unopened products. To initiate a return, please contact us at returns@heartandheritage.com.
4. How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking details. If you don’t see it, check your spam folder or contact us for assistance.
5. Are your products cruelty-free?
Absolutely. All Heart & Heritage products are cruelty-free and never tested on animals.
6. How can I contact customer service?
You can reach us at info@heartandheritage.com. We’re available Monday through Friday and aim to respond within 1-2 business days.
7. Do you offer wholesale options?
Yes, we offer wholesale opportunities for select partners. Visit our Wholesale Inquiries page for more details or email us at wholesale@heartandheritage.com.
8. Can I buy Heart & Heritage products in stores?
Yes, select barbershops and retailers carry our products. Check our Stockists page for locations near you.
